TERMS & CONDITIONS

 

DELIVERY

When we have received your order we strive to get your package to you as soon as possible. If the item that you have ordered is in stock, it will be dispatched from our warehouse within 24 hours (on working days). If you live in the Netherlands we strive to deliver your package to you within 1-2 working days. If you live in the EU, we strive to deliver your package to you within 3-8 working days. For information about delivery times in other parts of the world, please contact us at sophie@philosophie.nl


SHIPPING

We deliver to any country in the world, and we offer various shipping methods to meet your needs. If you do not live in the EU, please email us at sophie@philosophie.nl and we will let you know.


RETURNS AND EXCHANGES

If you want to return your purchase you can do so within 14 days after the package has been delivered to the delivery address. In order to process your return correctly, make sure you include a note containing your name and send it back to the address listed on the package.

We will refund you what you paid for but not the delivery or return charge.


EXCHANGE

If you wish to exchange your item, please send back the originally purchased item and re-order the item of your liking. If you need any help please contact us.


REFUND

Your refund will either be credited to the original purchaser’s credit card or bank, and will exclude shipping costs when applicable (with the exception of faulty items). If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Philosophie. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.                                                                                                                                                                                                                

SECURITY OF YOUR PAYMENT

Payment can be made by PayPal or IDEAL (The Netherlands).


INSURANCE

Philosophie insures each purchase during the time it is in transit until it is delivered to you. At the point of which the product is delivered to you, the responsibility for your purchased goods passes to you.


VAT

All the prices on our website include 21% VAT.